We were referred to Charter Home Comfort by a close friend who highly recommended the Smooth Sailing Club Maintenance Plan. We were in need of a local HVAC company we could rely on for short and long-term servicing needs and were more than happy and completely surprised by the "above and beyond" service we received from multiple team members – which even included the president / owner (Brian). It was discovered during the initial inspection that a previously installed chimney sleeve was improperly vented with sub-par materials, which was both unsafe and inappropriate for our hot water tank and furnace units. Lynnette (Office Manager) and Deiter (technician) worked together in lockstep to communicate, coordinate and deploy a trusted contractor to reinstall the correct sleeve / liner and to install the replacement hot water tank (replaced as was nearly 15 years old) and complete our full furnace and humidifier inspection. In what may have taken a week or so to coordinate was completed in just hours – preventing us from losing hot water service and giving us peace of mind. It is truly rare these days to witness such a concerted team effort with such focus on the customer! Lynnette, Deiter, Ryan and Jake were all incredible, professional, informative and efficient. This was "WOW" service, and we look forward to doing business with them going forward.
Ryan efficiently installed a hot water tank the same day I called. My crisis was quickly resolved.
Deter was on time and explained what he did and what maintenance was needed next. I've used this company several times and am happy with their service & work.
Have always been satisfied with Brian and crew. Deter was here today and was very professional and once again satisfied with the service!
Very good service, friendly, professional. Tech contacted me and was on time. Have used this company a few times, always happy with their service. Totally recommend them.