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Denise Cotroneio's Profile Image
Denise Cotroneio, Last month

Absolutely wonderful experience from the first phone contact through the installation of my new thermostat! I definitely found my HVAC company. Thank you very much Ryan!

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Ron Hyso, Last month

Tom the technician came to our house was very professional and worked quickly. He went above and beyond when he reinstalled the furnace filter for me.

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Doug Wells, Last month
Hunter Isrow's Profile Image
Hunter Isrow, Last month
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Paul Clyne, Last month

We were referred to Charter Home Comfort by a close friend who highly recommended the Smooth Sailing Club Maintenance Plan. We were in need of a local HVAC company we could rely on for short and long-term servicing needs and were more than happy and completely surprised by the "above and beyond" service we received from multiple team members – which even included the president / owner (Brian). It was discovered during the initial inspection that a previously installed chimney sleeve was improperly vented with sub-par materials, which was both unsafe and inappropriate for our hot water tank and furnace units. Lynnette (Office Manager) and Deiter (technician) worked together in lockstep to communicate, coordinate and deploy a trusted contractor to reinstall the correct sleeve / liner and to install the replacement hot water tank (replaced as was nearly 15 years old) and complete our full furnace and humidifier inspection. In what may have taken a week or so to coordinate was completed in just hours – preventing us from losing hot water service and giving us peace of mind. It is truly rare these days to witness such a concerted team effort with such focus on the customer! Lynnette, Deiter, Ryan and Jake were all incredible, professional, informative and efficient. This was "WOW" service, and we look forward to doing business with them going forward.

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Gina Schafer, This year

Ryan efficiently installed a hot water tank the same day I called. My crisis was quickly resolved.

Deena Terzo's Profile Image
Deena Terzo, This year

Deter was on time and explained what he did and what maintenance was needed next. I've used this company several times and am happy with their service & work.

Jim Eldon's Profile Image
Jim Eldon, This year
K VB's Profile Image
K VB, This year
Jackie Susko's Profile Image
Jackie Susko, This year

Have always been satisfied with Brian and crew. Deter was here today and was very professional and once again satisfied with the service!