Terms of Service and Privacy Policy
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Privacy & Terms
Charter Home Comfort does not collect personal information through this website. We may use basic analytics (such as cookies) to understand general site traffic.
Website content is provided for general informational purposes only and may not always be accurate, complete, or current. We make no warranties or guarantees about the information on this site. All content is the property of Charter Home Comfort and may not be reused without permission.
We may update these terms from time to time without notice.
SMS Messaging Policy
Last updated: August 28, 2025
Charter Home Comfort (“Charter”) is committed to protecting your privacy and communicating clearly about how we use SMS text messaging. This policy explains how we collect consent, what messages you may receive, how to opt out, and how your information is handled.
Program Description and What You Are Consenting To
By providing your mobile phone number to Charter and opting in to SMS, you agree to receive text messages related to:
- Service requests and appointment scheduling
- Billing reminders and account notifications
- Maintenance updates or service follow-ups
- Occasional promotional offers related to our services
Messages may be sent manually or via an automated system. Consent to receive SMS messages is not a condition of purchase or service.
Message Frequency and Carrier Disclosures
- Message frequency may vary based on your activity with Charter.
- Message and data rates may apply depending on your mobile plan.
- Messages are sent only to the phone number you provide and consent to use.
- Carriers are not liable for delayed or undelivered messages.
How We Collect Consent
- Electronic opt-in through website forms that include a checkbox or disclaimer that clearly indicates SMS consent at the point of submission.
- Verbal opt-in provided over the phone or in person after we inform you about SMS use and your right to opt out.
At the time of opt-in, we inform you that message and data rates may apply, message frequency may vary, you may reply STOP to unsubscribe, and you may reply HELP for assistance. We may record consent details such as date, time, source, and the disclosures presented for compliance purposes.
Opt-Out and Help
You can opt out at any time by replying STOP to any message. Recognized keywords include STOP, END, CANCEL, UNSUBSCRIBE, and QUIT. After you send STOP, a confirmation message may be sent to verify you have been unsubscribed. After this, you will no longer receive SMS messages unless you re-enroll.
For help, reply HELP to any message. You can also contact us at (586) 463-3823.
Data Usage and Sharing
Charter does not sell or rent your mobile number or SMS opt-in status to unrelated third parties. We may share your phone number and consent status with trusted providers who help us deliver SMS messages, such as messaging platforms, mobile carriers, and technology vendors who manage our communications. These parties receive only the information needed to provide their services and are not authorized to use it for unrelated purposes.
Security and Privacy
We use appropriate technical and organizational safeguards to protect your information. SMS consent data is stored securely and is accessible only to authorized personnel who manage communications. For more information on how we handle personal data, see our Privacy Policy and Terms & Conditions.
Changes to This Policy
We may update this SMS Messaging Policy from time to time. Any changes will be posted here with an updated effective date.
Contact
Questions about this policy or our SMS program can be directed to (586) 463-3823.